4/14/2024 0 Comments Grundfos scala 2 erfahrungen![]() Our SP 10S07-12 pumps are designed with 304 Stainless Steel, both inside and out, to ensure maximum durability and efficiency. At Grundfos, we pride ourselves on the quality and durability of our products, so your situation concerns us greatly. We are genuinely sorry to hear about your experience with the SP 10S07-12 submersible pump. Thank you for taking the time to share your feedback. We are sorry about this, but please be assured we really do care and want to help you as much as we can. Hi Jason, UPDATE 22/01 UPDATE: We are not sure what email you have used as the Customer Services process provides a reference number. I was asked to provide a reference number today (1/22/24). That was a month ago, tells you all you need to know about their customer service. So after given an email address from Grundfos so they can discuss the issue I contacted them and they sent a reply email stating someone from their company would contact me shortly. The email only said that someone would contact me soon. REPLY RESPONSE: I was not given a tracking number in the email response from Grundfos. Apparently their reply was just left to appear they care about customer service for people checking reviews. I would stay as far away from the Groundfos brand as possible.NOTE: Grundfos left a reply asking to provide more information which I did but they never bothered to reply after contacting them via email (no phone number was provided). Kind Regards Aaron Hollingworth Grundfos Pumps
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